Owner FAQ's


Owner FAQ'sWhy should I register with AAR?

Our mission is to ensure the safe and speedy recovery of your valuable pet in the event it is lost. We are contactable 24/7 and you will speak directly with a trained staff member whose priority is to help locate your pet. 

My pet always wears a tag and/or collar – why do I need to microchip it as well?
Collars and tags can become lost, damaged or be removed. A microchip is a permanent implant that will remain on the animal its entire life. By simply scanning your pet, obtaining the microchip number and matching it on the AAR database, all your details will be displayed and you can be quickly contacted to recover your valuable pet.

Will a microchip hurt my pet?
No, the chip is as small as a grain of rice and the animal might feel slight discomfort when inserted but nothing in the future.

How do I find someone to Microchip and register my pet?
Contact and get to know your local vet. They will be able to organise your pet to be microchipped and registered at the same time.
Councils also offer microchip clinics, check your local council’s website for information.

How much will it cost to microchip?
This varies between suppliers. But a responsible animal owner must provide this for their pet and it is a one off cost for the life of your pet.

If I have lost my pet will the recovery cost me anything?
No, you can contact us and we will do all we can to aid in the recovery of your animal.

I can’t remember the microchip number of my pet and who I am registered with?
Give us a call and we will search our database to locate the number.

I can’t remember who I am registered with?
Try referring to the national database, www.petaddress.com.au. The Pet Address search engine allows you to search for the microchip number of a pet in various animal databases.

Is the AAR related to the council registrations?
No, every State has different requirements. AAR is a national body focused on the safe and speedy recovery of your pet.

My pet has died, should I advise AAR?
Yes, send us an email with your contact details, animal microchip details and we will update our records

Can I change my details online?
Yes simply go to the Update Your Details page.
Fill in your details and it will be done immediately

How do I change the ownership details of my pet?
We take animal ownership seriously so we require the signature of both the previous and new owner. To change ownership please visit the Owners Forms page and print the Change of Ownership/Address Form. Mail the completed form and payment to the AAR address.

What is your Privacy Policy?
Read our Privacy Policy online


What to do if you have found a lost animal

Safety First
First and most importantly consider the safety of the animal and yourself.  A scared, sick or injured animal may behave unpredictably.  Any sudden movement may spook the animal, causing then to rush into danger, such as traffic. If you are threatened in any way call the local animal control authorities or police immediately.

Use Caution
If the animal is approachable, use caution and common sense. Approach the animal using a calm, reassuring voice.  Make sure they can see you at all times and perhaps offer some food. If you manage to capture the animal, you now need to try to reunite the animal with their owner:

  1. Take the animal to a local vet and ask it to be scanned for the microchip. This microchip number will be recorded on a national database, such as AAR and will contain all the owner’s details, so they can easily be contacted and reunited. All vets and animal shelters are equipped with scanners for this purpose.
  2. If the animal is not microchipped you could put up posters in the local area with a contact number. Also check the local paper and internet for lost animals listed.

If you are successful in reuniting a lost animal with its family – well done! You will have not only made a family very happy, but also helped to prevent an animal from becoming homeless and ending up in an animal shelter.

What to do if you have lost a pet

1. Search the neighbourhood

2. Call your local vet to see if the animal has been left with them
As an animal may have been picked up, extend the search to 20km if necessary. Call regularly and consider dropping off a flyer with all the animal's information.

3. Contact the AAR to notify them that the animal has been lost so this can be logged
Ensure your details are up to date and you will be contacted as soon as the animal is found.

4. Check at the local council and animal shelter
Be sure to leave all details including registration details, colour, age, size, tag and microchip so they can look for your pet.

5. Place an ad in the lost/found section of your local newspaper to widen the search
Don't forget to check the found section in case your animal has been located. There are also websites on which you can look for the details of your animal:

www.whosyadoggy.com/australianewzealand
www.petfinders.com.au
www.wherepetsarefound.com.au