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Carnival Fun Pass Purchase Policy

The Purchaser of the Carnival Fun Pass agrees to the following Purchase Policy

1.  Buying Your Carnival Fun Pass

The Purchaser is making a payment to put credit onto a digital wallet in order to buy admission to carnival rides and play carnival games at the 2022 Sydney Royal Easter Show.

The Royal Agricultural Society of NSW ABN 69 793 644 351 (‘RAS’) trading as Sydney Royal Easter Show (the ‘Show’) is selling Carnival Fun Passes in the form of either:

  • a ‘Top-up Card’ for the duration of the Show (8th April 2022 to 19th April 2022 inclusive) or;
  • an ‘Unlimited Ride Wristband’ for the first day of the Show only from 10am to 2pm Friday 8th April 2022.

The Carnival Fun Pass (“CFP”) and the associated mobile app (‘CFP App’ or “the App”) is provided by Sendrato Australia Pty Ltd ABN 98 605 555 833 (“Sendrato”). Sendrato has been contracted by RAS to provide these for the  Show.

The Carnival Fun Pass does not provide access to the Easter Show. Tickets are available from Ticketmaster on:

www.ticketmaster.com.au/sydneyroyaleastershow. CFP can only be used on carnival rides and games at the Show over the 12 operational days of the Show, after which time a refund of any credits can be requested back into the Purchaser’s account.

2.  Security of Data and Privacy Policies

Sendrato is contracted by the RAS to collect information and payment data from Purchasers through the CFP App and manages the opening of wallets for carnival credits, top up facilities and refunds for a 30 day period after the Show.

Your personal information will be collected, used and disclosed in line with RAS’ and Sendrato’s privacy policies which can be found at:

(a) www.eastershow.com.au/globalassets/document-library/legal/ras-policy-privacy for the RAS, and

(b) www.sendrato.studio/privacy-policy  for Sendrato.

These policies also contain information on how you can request corrections to your personal information, make a complaint, or otherwise get in contact with either entity in relation to your personal information.

The Purchaser agrees that it will only use a CFP and the CFP App for legal purposes and will not use these to engage in any conduct that is unlawful, immoral, threatening, abusive or in a way that is deemed unreasonable by the RAS. The RAS and Sendrato reserve the rights to freeze transactions or wallets on any CFP or suspend or revoke accounts which in their reasonable opinion (a) is not being used for its proper purpose or (b) is  used in a way that breaches anything in this Purchase Policy.

Sendrato and the RAS may use cookies (a small electronic tracking code) to improve the Purchaser’s experience while browsing the App operated by the Company, and the RAS website. The Purchaser may manage how it handles cookies in its own browser settings.

3.  Payment Facility

The App allows you to apply credits to your Carnival Fun Pass before arriving at the Show, and the cards can be topped up during the show either by:

  • Pay online by using the ‘top-up’ button on the CFP App on your mobile,
  • Use EFTPOS by attending a Kiosk point of sale outlet in the carnival precincts, or
  • Top-up using cash at a top up station machine in the carnival precincts.


Purchasers must be aged 18 or over. Minors (persons under the age of 18) must not use a Carnival Fun Pass or Wristband without their parent or legal guardian’s consent.

Prosegur Australia Pty Limited  ABN 81 004 247 358 is a payment settlement facility instructed by Sendrato to process your payment. Following a successful payment your  CFP wallet will be loaded with Carnival credits for use at the Show.  A Receipt of the purchase will be sent by email to the Purchaser. Payments made via the App will take no longer than 30 seconds to load into your digital wallet.

If credits do not appear on your CFP Wallet within 60 seconds, please call

Sendrato Australia
1300 669 117 or support@sendrato.com.au

Or, Sydney Royal Easter Show. Telephone 9704 1000 or callcentre@eastershow.com.au

4.  Transaction Fees

When purchasing credits via the App, a Transaction Fee of 1.15%  +10 cents  apply to each e-commerce transaction, whether the first time purchasing credit, and for transactions to top-up of funds into your CFP wallet.

When purchasing credits at the Easter Show in any kiosks using EFTPOS, a Transaction Fee of 1.15%  +10 cents will apply to all onsite purchases excluding cash sales.

5.  Process

Registration & Login.

Purchasers may be able to register as a User, and access the CFP App, by using their account with certain third party services (“TPS”) (e.g, Beatport, Facebook, Twitter etc.);

As part of the functionality of Sendrato the Purchaser may connect their profile with a TPS by:

  1. Providing their TPS login information to Sendrato; or
  2. Allowing Sendrato access their TPS in accordance with its terms & conditions of service; and
  3. When connecting to Sendrato using a TPS the Purchaser warrants that they are not in breach any of the TPS’ terms & conditions of service.


Creating a Digital Wallet

To establish a digital wallet the user is required to create an account which includes the disclosure of personal details including year of birth, phone number, residential address and email address. The RAS may use your contact details to promote products or services to you in relation to the event or similar events held at Sydney Showground. You may make amendments or delete these details by contact us at 97041111 or they will be destroyed after seven years. Your digital wallet will be cancelled at the conclusion of the refund period. If you wish to cancel it before than you need to click on the link in the confirmation email.

Forgotten Password or User Login

Purchasers can request password reset at any time via the CFP app. User login is your nominated email address.

6.  Lost or Damaged Cards and Wristbands

The Purchaser is solely responsible for the security of the CFPs they purchase. The Purchaser shall notify the Customer Call Centre on 02 9704 1000, callcentre@eastershow.com.au or Customer Service Centre on Showground Road   as soon as you become aware of any unauthorised use or potential for unauthorised use.

Lost or stolen cards can be replaced during the Show at the Customer Service Centre on Showground Road, a $4 replacement fee may apply. Any remaining credit on the CFP can be transferred to the replacement card, providing the lost or stolen CFP has not been fraudulently used in the meantime.

7.  Refunds

Refunds for unused credits are not available until after the Easter Show has concluded.  The Refund facility will be available from 9am Wednesday 20th April 2022 until 11:59 Thursday 19 May.

Refunds are processed by completing the refund request form at eastershow.com.au/carnivalfunpass Refunds will be processed within 1-3 business day and attract a $2.20 inc GST processing fee.

8.  Disputes or Complaints

The words in this clause that are defined in the Electronic Transactions Act 1999 (Cth) have the same meaning. The Purchaser can direct notices, enquiries, complaints and so forth to Sendrato or Sydney Royal Easter Show at:

Sendrato Australia. Telephone 1300 669 117 or support@sendrato.com.au.

9.  Trademarks 

The RAS has moral & registered rights in its trade marks and the Purchaser agrees not to copy, alter, use or otherwise deal in the marks without the prior written consent of the RAS.

10.  Limitation of Liability

Statutory Warranties that are implied under the Competition and Consumer Act 2010 are not excluded if goods or services are of a kind ordinarily acquired for personal, domestic or household use.

Except for the Statutory Warranties referred to above, RAS does not make and you receive no other warranties, conditions or representations, express or implied, statutory or otherwise in respect of your purchase.

RAS assumes no responsibility, and makes no warranty or representation in relation to, and shall not be liable for, any interruptions or errors in access to this website or the accuracy, timeliness, completeness, security or reliability of any communications or transactions made through the CFP App.

RAS shall not be liable for any direct, indirect, consequential, incidental or special damage or loss of any kind however caused and whether arising under contract, tort, (including negligence), or otherwise.

This Purchase Policy may be updated by the RAS from time-to-time. This Purchase Policy is governed by the laws of New South Wales, Australia.

11.  Third Party Services

The Purchaser acknowledges that CFPs are dependent on third-party services, including but not limited to banks, credit card providers, merchant gateway providers and telecommunications providers.

The Purchaser agrees that the RAS will not be responsible or liable in any way for Interruptions to the availability of the CFP due to third-party services; or information contained on any linked third party website.

Sendrato agree to provide the remedies available under the Competition and Consumer Act 2010 (Cth), if the goods are faulty or not fit for purpose.  including the re-supply of services or payment of the cost of re-supply of services; or the replacement or repair of goods or payment of the cost of replacement or repair.

12.  Service NSW – Dine and Discover Integration

The Carnival Fun Pass Application provides a redemption feature for Discover vouchers and Parents vouchers issued by Service NSW. Please be aware that transactions greater than the voucher amount will consume the total voucher value prior to taking another payment type. A transaction below the voucher amount will consume the entire voucher value.

If the total purchase is greater than the voucher value a second payment method is required. If the second payment method is cancelled, the Service NSW voucher will be restored and be unused. If an error occurs after the Service NSW voucher is claimed the value will be retained in your Carnival Fun Pass wallet for use at the Sydney Royal Easter Show rides and games. Errors that create this situation could include closing the application prematurely or battery failure.

Service NSW vouchers value cannot be refunded.